International Order Shipping Policies

Shipping arrangements for international clients are arranged on a case-by-case basis. Please contact our consultants to discuss your requirements.

For additional information, please view our Terms and Conditions. If you have any questions, please do not hesitate to contact us at

Importer of Record

Once purchased the customer will be the importer of record for international shipments. Title and risk of loss for items ordered will transfer to the recipient once the goods are collected from Gemrize by the International Carrier company.

During delivery, the shipment may be subject to the customs fees, import duties, taxes, and other charges of the destination country. These charges are the recipient’s responsibility. For further details, read about customs, duties and taxes below.

Asset Protection

For international shipments Asset Protection will be provided by Brinks Security and Protection. This protects your order from the time it leaves Gemrize to when it arrives at your door. An additional fee for Asset Protection will be added to your order in advance of payment confirmation. For more information on Brinks, please visit

Customs, Duties and Taxes

The customs office of the destination country may impose customs fees, import duties, taxes, and other charges to your international order where applicable. These additional charges required for customs clearance are the responsibility of the recipient. When your order arrives at customs either our shipper, FedEx, or the customs office will contact you directly to arrange for the payment of any charges that may be due. In some circumstances FedEx is required to pay certain duties and taxes, in advance, on a customer’s behalf. For instance, FedEx may pay an advance fee when countries require that duties and taxes be paid prior to customs release or prior to certain items clearing customs. In these instances, FedEx will assess an Advancement Fee surcharge that will be billed to the party designated to pay duties and taxes.

Please contact your local customs office for further details or clarifications on the customs fees, import duties, taxes to be expected.


Please note that products shipped internationally may not be designed in accordance with destination country standards, specifications, and labeling requirements. The customer is responsible for determining that products can be lawfully and legally imported into the destination country.


Please note that international shipments are subject to opening and inspection by customs authorities. Additionally, information about your order, shipment and products contained therein may be communicated to our shippers and the customs authorities as part of the customs clearance process.